Terms and Conditions

Our terms and conditions are underpinned by our Code of Conduct as laid down by our Trade Association ABTA, and rules relating to our IATA (International Air Transport Association) license. 

Our ABTA Nos: 

• 78912 (Head Office, Lisburn) 
• L8836 (Howard Street, Belfast)
• L438X (Lisburn Road, Belfast)
• K1229 (Bangor) 
• K1248 (Holywood) 
• 33521 (Ballyhackamore)
• J8870 (Newforge)
• P7141 (Cruise Beyond)

Our IATA Number is 35200421

To see the benefits of booking with an ABTA member, please go to:https://abta.com/resource-zone/publication/the-benefits-of-booking-with-an-abta-member

Booking Details 

When your booking is made all details will be read back to you. Once you have confirmed these details we will proceed to confirm the booking with the principal(s) or supplier(s). Please check that all names, dates and timings are correct on receipt of all documents and advise us of any errors. Please ensure that the names given are the same as in the relevant passport. The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or any other necessary persons. In making this booking, you will need to give your consent to this information being passed on to the relevant persons.
Full details of our data protection policy are available upon request. 

Passports, Visas & Health

We will provide you with general information about passports, visas and health but it is your responsibility to make your own further enquiries in respect of specific queries. Please note it is general practice on flights within the British Isles for most airlines to require passengers to show photography identification prior to boarding.

Travel Advice

Please click on below list of essential travel information you need to be aware of before travelling abroad:

• Foreign & Commonwealth Advice on destinations
• Passport Information
• Health & Vaccinations
• US ESTA’s

Please contact us for any further information or advice, we have over 1000 years combined staff travel experience and will assist where we can.

Contracts

These are the terms on which we will make a booking for your travel or holiday requirements. When making your booking we will arrange for you to enter into a contract with the principal(s) or other supplier(s) (e.g. tour operator/airline/cruise company/accommodation company) named on your receipt(s). We can book you a package holiday, in which case you will have one contract with the principal, or we can book the services that make up your holiday with different principals or suppliers, in which case you will have separate contracts with each of them. As agent we accept no responsibility for the acts or omissions of the principal(s) or supplier(s) or for the services provided by them. The principal’s(s’) or supplier’s (s’) Terms & Conditions will apply to your booking and we advise you to read these carefully as they do contain important information about your booking. Please ask us for copies of these if you do not have them Our Terms of Business are governed by English Law and the jurisdiction of the English or Northern Ireland Courts.

All travel arrangements which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on behalf of those suppliers or to reject it.

Payment

At the time of booking you will be required to pay a deposit or make the full payment. Where you only pay a deposit, you must pay the full balance by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the principal(s) or supplier(s) who may cancel your booking and charge the cancellation fees set out in their Terms and Conditions.

Cancellations and Amendments

Any cancellation or amendment request must be sent to us in writing and will not take effect until received by us. If you cancel or amend your booking the principal(s) or supplier(s) may charge the cancellation or amendment charge shown in their Terms and Conditions (which may be 100% of the cost of the travel arrangements) and you must pay us the cancellation or amendment charge stated below. 

Special Needs 

We want to help you travel with convenience and enjoyment! If you have any disability or medical condition requiring special travel requirements, accommodation or dietary arrangements, we strongly recommend that you advise us appropriately when making your booking. Any information you provide will be treated confidentially and will only be used to check the suitability of your accommodation, facilities and transport, to enhance your holiday experience. 

You can download a copy of the checklist from: http://abta.com/accessible-travel

Delivery of Documents

Most tickets for flight onlys will be emailed to you to enable you to check-in online and print off your boarding pass, other travel bookings can be collected from our premises prior to travel. However in instances where you request us to post tickets, please note we do not accept liability if tickets or other documents don’t arrive.

Financial Information- Package Holidays and ATOL Flights 

Package holidays are protected by the package organiser and we will provide you with their confirmation.

When you buy a flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

For more information about financial protection and the ATOL certificate go to: www.atol.org.uk/ATOLCertificate

Insurance 

Many principals/suppliers require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance to cover you against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. If we have issued your policy, please check it carefully to ensure that all the details are correct and that all relevant information has been provided by you (e.g. pre-existing medical conditions). Failure to disclose relevant information will affect your insurance. 

We can also offer you insurance against the financial failure of the principal(s)/ suppliers(s) of your travel arrangements. This is highly recommended where you would not otherwise be protected eg when you buy a no-frills flight. Further details will be provided at time of booking.

Complaints 

Your travel experience is important to us, and we aim to provide you with the best service possible. 

If you have a complaint regarding our staff or services, please put it in writing to Ian McMichael (Business Relationship Manager) ian@darkbrowm.com ,who will investigate and respond. For further information, please refer to the link below, which provides access to ABTA’s Alternative Dispute Resolution (ADR) scheme: https://abta.com/holiday-help-and-complaints/abtas-adr-scheme

Website Links and Frames 

We provide various links to other websites that you can access through our site. Please note that following these means that you are leaving our site and therefore we are not responsible for the content of the third-party site.